Privacy Policy
Last updated: 1 May 2025
1. Who we are
Marmoré Tile Studio is operated by Marmoré Pty Ltd (ACN pending), an Australian company. Our website is marmoretilestudio.com. When this policy says "we", "us" or "our", it means Marmoré Pty Ltd.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What information we collect
We collect personal information when you:
- Place an order or request tile samples
- Create an account or apply for a trade account
- Contact us by email, phone or live chat
- Sign up to our email list
- Browse our website (via cookies and analytics)
This may include your name, email address, phone number, delivery address, payment details (processed securely by Stripe — we never store card numbers), and browsing behaviour on our site.
3. How we use your information
- To process and fulfil your orders
- To arrange freight and delivery
- To send you order confirmations and shipping updates
- To respond to your enquiries
- To send marketing emails (only with your consent — you can unsubscribe any time)
- To improve our website and product range
- To comply with legal obligations
4. Sharing your information
We share your information only where necessary:
- Freight carriers — to arrange delivery of your order (name, address, phone)
- Stripe — to securely process payments
- Klaviyo / Mailchimp — to send transactional and marketing emails
- Google Analytics — anonymised browsing data for site improvement
- Legal authorities — if required by law
We do not sell your personal information to third parties.
5. Cookies
Our website uses cookies for essential site functionality (cart, session), analytics (Google Analytics 4), and advertising (Meta Pixel). You can control cookies through your browser settings. Disabling cookies may affect cart and checkout functionality.
6. Data security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our site uses HTTPS. Payment data is handled exclusively by Stripe and is never stored on our servers.
7. Your rights
Under the Privacy Act, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Opt out of marketing communications at any time
- Make a complaint if you believe we have breached the APPs
To exercise these rights, contact us at privacy@marmoretilestudio.com.
8. Complaints
If you have a complaint about how we handle your personal information, please contact us first at privacy@marmoretilestudio.com. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Updates to this policy
We may update this policy from time to time. The current version will always be available at marmoretilestudio.com/privacy. Material changes will be notified by email to registered customers.
10. Contact
Marmoré Pty Ltd
privacy@marmoretilestudio.com